Privacy Policy

1. Overview

Welcome to Talented Hands Care. We are committed to protecting your personal information and your right to privacy. This policy outlines our practices concerning data collection, use, and disclosure when you use our platform to find or provide home care services in the Okanagan.

2. Information We Collect

We collect information necessary to ensure trust and safety across our marketplace:

• Personal Identification: Names, emails, phone numbers, and physical addresses (for service delivery).
• Provider Verification: Government-issued ID, certifications, and background check results for caregivers.
• Usage Data: Device information, IP addresses, and interaction metrics on our platform.
• Communications: Messages exchanged between users to facilitate care requests.

3. How We Use Data

The data we collect is utilized strictly to deliver and improve our services:

• Matching: Connecting clients with suitable caregivers based on location, budget, and care needs.
• Payments: Processing secure transactions through our partner Stripe.
• Service Updates: Sending necessary alerts regarding bookings, account changes, or policy updates.

4. Data Protection

Security is paramount. We employ end-to-end SSL encryption for all platform traffic. Your data is securely hosted in the ca-central-1 AWS region, ensuring it remains on Canadian soil. We are fully compliant with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (BC PIPA).

5. Your Rights

You retain full control over your personal information. Under PIPEDA and BC PIPA, you have the right to:

• Access: Request a copy of the data we hold about you.
• Rectify: Update or correct inaccurate information.
• Delete: Request the deletion of your account and associated personal data.
• Object: Opt-out of certain data processing activities.